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Value Propositions for Quality 4.0
In previous articles, we introduced Quality 4.0, the pursuit of performance excellence as an integral part of an organization’s digital transformation. It’s one aspect of Industry 4.0 transformation...
View ArticleQuality 4.0: Let’s Get Digital
Want to find out what Quality 4.0 really is — and start realizing the benefits for your organization? If so, check out the October 2018 issue of ASQ’s Quality Progress, where my new article (“Let’s Get...
View ArticleHappy 10th Birthday!
10 years ago today, this blog published its first post: “How Do I Do a Lean Six Sigma (LSS) Project?” Looking back, it seems like a pretty simple place to have started. I didn’t know whether it would...
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Quality 4.0: Reveal Hidden Insights with Data Sci & Machine Learning (Webinar)
What’s Quality 4.0, why is it important, and how can you use it to gain competitive advantage? Did you know you can benefit from Quality 4.0 even if you’re not a manufacturing organization? That’s...
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Quality 4.0 in Basic Terms (Interview)
On October 12th I dialed in to Quality Digest Live to chat with Dirk Dusharne, Editor-in-Chief of Quality Digest, about Quality 4.0 and my webinar on the topic which was held yesterday (October 16)....
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Happy World Quality Day 2018!
Each year, the second Thursday of November day is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the...
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The Achilles Heel of Customer Journey Mapping
Journeying through western Wyoming in August 2011. Image Credit: me. Achilles was that guy in Greek mythology whose mother, when he was born, wanted to protect him soooo much that she held him by the...
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